RETURNS

We are happy to extend returns service to all customers – within 2 days of receiving your purchase.

Only there is any defect/damage/wrong items can be returned. All returns will be thoroughly inspected in accordance with our Returns Policy before we proceed further. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

For returns, customers are advised to notify us first by quoting the order number and product details.

If you have received an incorrect item, or if your item has been delivered faulty. Kindly contact us with the following information: 

Proof of purchase/order number

A short description of the issue

Supporting image(s)

Returned items will be thoroughly inspected by our quality control experts to assess if the item is faulty or fair wear and tear. We may be able to repair your item – though we are not able to guarantee it.

In the rare event that your item is faulty due to design or defect, we will proceed to replace the item. Replacements will be subjected to availability and our Customer Service team will be in touch with you on the next steps.

We aim to process all returns within 10 working days of receiving your order back. Whilst it may be sooner, please allow up to 15 working days during sale periods.

The management reserves the rights to reject any returns at our discretion.

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